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FAQS

When will I receive my order?

Orders are typically shipped 1-3 days (not including weekends and holidays) after placing your order. We use USPS Ground and First Class Mail to ship. You can upgrade to USPS Priority Mail for most purchases. Please see item details for estimated arrival times.

Estimated shipping time for First Class Mail is 2-5 business days, and 1-3 business days for Priority Mail. These time frames do not apply to international orders.
It can take up to 48 hours for tracking to update.
Please note these are estimated delivery time frames and not guaranteed.

Unfortunately we cannot provide refunds on shipping if USPS takes longer to ship your item. Please select priority mail shipping if available.

If you need to change the address, please contact shop within 6 hours from your order being placed.

What is your return policy?

We want you to be 100% satisfied with your purchase. We pride ourselves on our excellent 5-star customer review rating, and will always put your needs first. If you are unsatisfied with your order please contact us for an exchange or return. 

Returns are accepted 14 days after purchase made. Items must be returned unused/unworn in original packaging. Buyer pays for return shipping and 10% restocking fee.

Do you ship overseas?

Have an APO address? Just include that in your delivery address! For overseas addresses, we ship upon request. 

Where else do you sell?

Spouse-ly.com is an online marketplace where all vendors are military or first-responder affiliated. When you shop from our Spouse-ly store, you are not only supporting my small business, but hundreds of other service member businesses across the world. We are committed to offering our lowest prices always on our Spouse-ly shop to support this great mission!

I want to put a group order together. Do you offer group discounts?

We sure do! We would love to work with you on a custom-designed product, or simply offer you a bulk discount for a group order! Contact us for more info. 

Do you sell wholesale?

Absolutely! Contact us to find out more info. We also love working with Snackos, Officer Clubs, Squadron Commander spouses, or anyone else wanting to set up a group order for group discounts! Be sure to check out our referral program to earn Lil Posh Shop bucks!

Will I get this in time for Christmas?

To ensure you get your items on time, it’s always good to shop early as the delivery carriers get pretty backed up in December. Place your order by Dec. 15th to ensure Christmas Day delivery. 

Why buy here instead of our Etsy shop?

While we appreciate all orders place ANYWHERE, the sad truth is that Etsy takes about 29% of our cut. We hope you find the checkout process on our main site lilposhshop.com seamless and quick.

What is Spouse-ly?

Spouse-ly is an online marketplace where all vendors are military or first responder affiliated! We are proud to have a shop on Spouse-ly.com. Feel free to shop here or on our Spouse-ly shop.